Remote IT support

Something's broken.
We fix it from wherever you are.

Server issues, slow machines, network problems, accessibility setup — sorted over a secure remote session, usually the same day. No truck roll, no waiting around.

Windows Server & network administration
Adaptive technology specialists
Most issues resolved same day
Secure, permissioned remote sessions
Process

Three steps, one session

No forms in triplicate. Tell us what's wrong, connect, and get back to your day.

01 — Describe it

Tell us what's happening

A quick message or text: what's broken, what you've tried, how urgent it is. We quote a flat rate up front wherever possible.

02 — Connect

Secure remote session

You approve a one-time, permissioned connection. You watch everything happen on your own screen — nothing is hidden.

03 — Resolved

Fixed, explained, documented

We fix the issue, explain what caused it in plain terms, and send a short summary so it's on record for next time.

What we do

Three ways we help

Pick the page that matches what you need — or just get in touch and we'll point you the right way.

Home & small business

General IT support

Everyday fixes and hourly troubleshooting — slow machines, viruses, Wi-Fi problems, server issues, and more.

See services & rates →
Efficiency

Task automation

Scripts and workflows that take repetitive work off your plate — scheduled reports, file processing, automated backups, and more.

See automation services →
Accessibility

Adaptive technology

Screen readers, voice control, magnification, switch access, and other assistive tech setup — patient, one-on-one support.

See adaptive tech services →

Ready when you are.

Send a message with what's going on — most sessions can be booked same day.

Email info@kingstoneit.ca Text (613) 794-8865